Privacy Policy
This Privacy Policy explains how zélancia ai collects, uses, stores, and protects information relating to visitors of our website and users of our services. This is a general draft template and should be reviewed by qualified legal counsel before publication to ensure compliance with applicable law in your jurisdiction.
1. Who We Are
zélancia ai ("we", "us", "our") operates an AI-driven data-analysis and decision-optimisation platform. This policy applies to all information collected through our website, applications, and related services (collectively, the "Services").
References to "you" or "user" mean any individual who visits our website or registers for our Services.
2. Information We Collect
We collect information in the following general categories. The exact data points collected depend on how you interact with our Services.
Information You Provide
This includes details submitted through forms, account registration, or correspondence with us, such as your name, email address, phone number, and any information you choose to share when contacting our support or onboarding team.
Information Collected Automatically
When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, pages viewed, and timestamps, typically through cookies or similar technologies.
Account and Usage Data
If you use our platform, we may retain information related to your account settings, preferences, and interactions with features, in order to operate and improve the Services.
Information From Third Parties
We may, where applicable, receive limited information from third-party service providers (such as analytics or payment processors) that support the operation of our Services.
3. How We Use Information
We use collected information for the following general purposes:
- To provide, operate, and maintain the Services you request.
- To communicate with you regarding your account, inquiries, or updates.
- To improve, test, and develop new features of our platform.
- To monitor and analyse usage trends and website performance.
- To detect, prevent, and address technical issues, fraud, or security concerns.
- To comply with applicable legal obligations and enforce our terms.
4. Legal Basis for Processing
Where required by applicable data protection law, we rely on one or more of the following legal bases to process personal information: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our Services.
Where consent is the basis for processing, you may withdraw it at any time as described in the "Your Rights" section below.
At a Glance
We aim to collect only what is reasonably necessary to operate the Services. Data is retained only as long as needed for the purposes described in this policy.5. How We Share Information
We do not sell personal information. We may share information in limited circumstances, including:
- With service providers who perform functions on our behalf, such as hosting, analytics, or customer support tools.
- With professional advisors, including legal, financial, or auditing consultants, where necessary.
- In connection with a business transaction, such as a merger, acquisition, or asset sale, subject to appropriate safeguards.
- Where required by law, regulation, legal process, or governmental request.
- With your consent, or at your direction, in other circumstances not described above.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to recognise your browser, remember preferences, and analyse traffic patterns. You can typically control cookies through your browser settings, though disabling certain cookies may affect site functionality.
This policy does not describe a specific cookie consent mechanism; any such mechanism, if implemented, would be detailed separately or within an updated version of this document.
7. Data Security
We take reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
If you have reason to believe your interaction with us is no longer secure, please contact us using the details provided on our Contact page.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will take reasonable steps to delete, anonymise, or securely dispose of it.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain exceptions.
- Object to or restrict certain types of processing.
- Request a copy of your data in a portable format, where applicable.
- Withdraw consent, where processing is based on consent.
To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to certain requests.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. International Transfers
Depending on where you access our Services from, your information may be transferred to, stored, or processed in a country other than your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will revise the "last updated" reference on this page. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out via the contact details listed on our Contact page. We aim to respond to legitimate inquiries within a reasonable timeframe.